The ProjectEDGE support staff offers a variety of services to help you better manage your projects. Each of our services are focused on making sure your team receives the highest quality application development support, system administration support, or user training and team performance skill training, so you save time and money by improving your project delivery processes.

Let our IBM certified professionals and exceptional training staff provide your team with the services and skills to make each of your projects a success.

With our client support representative working directly with you, our application development staff can customize ProjectEDGE to meet your exact specifications. Whether it's building your office forms and applying our workflow engine to your processes, or integrating ProjectEDGE components to link directly back into your legacy systems, our experienced certified professionals can make it happen.

For clients who want to host ProjectEDGE on their own hardware, but do not have the IT resources to manage a server, our support team can provide the administrative services necessary to keep your server running 24/7. Utilizing IBM/Lotus replication technology, all project data can be replicated from your remote server directly back to our datacenter for full backup services. Server monitoring, upgrades and performance tuning all can be managed remotely by our trained and qualified staff. This lets your project team focus on what they do best — making sure your core business needs are met.

Some clients want the "hands-off" approach of not having to manage or endure the higher cost of hosting a web-based project management application, or project extranet. But at the same time, they feel uncomfortable not having all their project data accessible directly from within their own office. This is why we've created a solution where we can help you manage all your external users through our ASP data center, but additionally provide a server within your enterprise so all your internal people have fast, reliable access to all project information. IBM/Lotus's replication technology easily keeps both servers up-to-date and in-sync. Some of the benefits include:

• All data is accessible directly from within your own office
• More secure IT office infra-structure:
  • External users outside the company never come through the office "front" door, or firewall
  • All external users access data though our datacenter with redundant data lines, power, and IT infra-structure
  • Only one penetration point needed between our datacenter server and your internal server, minimizing potential intruder points
• Fully redundant data store between our datacenter and your installed server
• Internal users have the advantage of local performance